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A guy using 3ds max mailed me asking why he is getting the following error:
As I do not have the issue with Gmax nor actually own 3ds max I can't tell myself (though I did remember that I once had the issue but somehow worked around it). Could any of you 3ds max users help me out with this?

Thanks in advance!

Run ASE exe and when you get the error write down the last object on the
list, this is the object with the problem. Open Max and use the Search for
Object by Name and find this object on the list and select it, maybe use the
Move tool (move it up and see if you can see it) to locate it.
If this object is invisible (it has a name, but there is nothing there) Delete it.
This problem seems to be a named object in the
scene, but it has no polygons, thus no normals.

ah, okay thanks hilaire9. I forwarded your message, hopefully that fixes it!